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How to Maximize the Efficiency of Your Cooperation With an Outsourcing Customer Support Partner

Feb 27, 2021

More and more companies are considering the possibility of outsourcing their customer support functions to an external organization. But the analysis of all the pros and cons of this approach can be confusing even for an experienced manager. Still, with the right preparation, the benefits of this process will outweigh the potential drawbacks. This article will teach you how to prepare and get the most out of your partnership with an outsourcing customer support organization.... Read more

Tips from a PM: communication with a team, work planning and organization

Apr 21, 2020

The global quarantine has made most companies either stop the work processes and put employees on leave or urgently organize remote work. Those who could have chosen the second option. However, not everyone took changes in the work format seriously enough.... Read more

5 things you should never forget when contracting outsourcing vendor

Jan 08, 2019

Before setting up relations with an outsourcing vendor, you should pay attention to the wide range of issues that can affect the success of the work, like skills, price, etc. BA couple of things that are usually forgotten to be taken into account are shown below. Make sure you consider them before signing a contract.... Read more

To Turn your Outsourcing Experience into Joy

Oct 31, 2018

Hiring an outsourcing vendor is something you have to take seriously because if you choose a wrong partner, your project is doomed to failure. We have closely analyzed the process and come up with 11 tips to remember if you want your software outsourcing to be a success.... Read more

The Art of Seeking for Vendor has never been that Simple

Oct 16, 2018

Rather few companies choose the appropriate outsourcing vendor at the first attempt. We can give you advice and suggest three main criteria with the help of which you’ll be able to evaluate a vendor before contracting them. They are:... Read more

Busting Software Outsourcing Myths

Oct 12, 2018

Thousands of IT-companies around the world offer software development services and attract a huge number of customers. Many people are confronted with a question: does hiring an outsourcing company bring more benefits or damage? To answer this question, let’s analyze some reasons why IT projects can fail.... Read more